GAG ITSO issuance, load and EMV payment platform

Problem: The Go-Ahead Group wanted to deploy a new card issuance and card load process for an existing smart ticket platform called ITSO as well as a contactless payment capability. There are currently 16.5m ITSO cards in market used for passenger travel across rail, bus, tram and ferry. Over 11m are subsidised by the government. GAG is the largest private provider of ITSO ticketing through their own ITSO Keycard scheme with over 650k cards in market and 100k Keycard journeys per day. GAG wanted to trial Keycard issuance and load using a new ITSO Part 11 standard. This had never been integrated previously by any operator and involved a 2- year procurement exercise.