Retailers need to transform shopping experiences across the physical and the virtual.

The Shopping experience is changing in ways that were unimaginable a few years ago but The Hub platform has been developed to integrate current best practices with the new digital opportunities and in a seamless and all-inclusive way. There is no doubt that the lockdown as a result of COVID-19 has increased the likelihood of digital shopping and this will continue in a socially distanced world. Solutions are being put in place such as pre-ordering, booking, customer sign-in and instore self-service, plus personalised experiences. The Hub Platform is a multi-tenanted, open-source, cloud-based architecture that empowers retailers to innovate and integrate all channels in-store and online across mobile and tablet in a way that:

  • empowers shoppers with a contactless, cashless and personalised experience
  • provides seamless customer in-store and online experiences
  • enhances choice and convenience for shoppers
  • transforms virtual and physical shopping experiences
  • creates a low-cost entry point
  • helps operators to connect to world-class solutions for all POS touchpoint

The Hub platform does the hard work behind the scenes, such as maintaining prices, processing orders with payment, and managing inventory that enables retailers to deliver world-class customer service consistently and cost-effectively. Additional services can be added on, integrated, and scaled easily by drawing on a wide range of customer-centric plug-in platform capabilities. The Hub can also be deployed to manage any hardware terminal and connect any networked touchpoint or device.  This delivers everything retailers need by connecting customer experiences, simplifying business processes and delivering real-time performance insights that drive revenues, profitability and customer engagement.


The COVID-19 situation affects not only the nation’s health but also the economy and society. Businesses from all over the UK answered our call rapidly to meet the challenges we face today and in the future through the power of innovation.

The ideas we have seen can truly make a significant impact on society, improve the lives of individuals, especially those in vulnerable groups and enable innovative businesses to prosper in challenging circumstances.

Innovate UK Executive Chair Dr Ian Campbell.

By connecting citizens, neighbourhoods and communities through a local public sector platform, they can be linked together within a regulated, ethical, protected and trusted environment. This creates the opportunity for each to participate in solving their problems and the challenges affecting them locally, with the public sector in the role of custodian of the marketplace.

A. Larner iESE

THE HUB delivers world class digital capabilities rapidly to step-change business performance enhancing customer engagement and experience with every touch.

Michael Farish

THE HUB simplifies your business and makes it easier for customers to do business with you. Relentless customer focus is at the heart of what they do.

Mike Farish